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Senior Director, Professional Implementation Services

  • GE Renewable Energy
  • Experienced
  • Posted 1/9/2017 1:58:37 PM
  • 2755216
  • Job Function: Digital Technology
  • Business Segment: Renewable Energy Digital
Location(s): United States ; Illinois; Chicago

About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The primary focus for this role is to implement various new and existing NPI programs, in support of commercial product development, ranging from delivering analytics & visualization platforms to implementing time series historian systems. In partnership with the Customer Engagement lead, acts as central point of contact during the Sales (post-contract signed phase) and Implementation project phases.

Essential Responsibilities:

You will be responsible for ensuring the successful
implementation of a solution all renewable energy digital projects. The
Professional Services Leader will drive the client implementation and will be
involved in the development of several key implementation deliverables (e.g.,
project/staffing plan, issue logs, etc.) and work with the Client project
manager and partner. He/She will also be responsible for managing the agreed to
budget and delivering the project profitably.

In this role, you will:

  • Coordinate multiple, simultaneous software &
    infrastructure implementation projects, initiatives and assignments with broad
    scope and high impact to our customers
  • Manage complex technology programs to facilitate the
    harvesting, ingestion and digestion of equipment operating and market data
    through smart analytics and visualization solutions
  • Partner with engineering, product management and customers
    to deliver commercial products, supporting Industrial Internet initiatives,
    aimed at driving customer value and growth for the renewable energy business
  • Serve as the implementation lead for commercial software
    & analytics deployment at a customer site
  • Be responsible, as a consolidated escalation point, for
    overall customer solution delivery across operations and services delivering a
    single service solution
  • Lead & execute deployment activities, including
    production release, testing & validation
  • Maintain effective working relationship with customers /
    users, stakeholders, vendors and partners to integrate programs into overall
    strategic objectives
  • Partner with shared technical and business resources
    (Product, Technology, Commercial, and Support) to effectively deliver and
    support solutions
  • Work as a business partner with client leaders and users to
    evaluate/improve business processes and arrive at mutual, cost effective
    solutions for business process efficiency and productivity.
  • Ensure timely, consistent and, accurate responses to client
    queries, escalations, concerns or complaints
  • Drive improvements and initiatives in partnership with
    relevant stakeholders or business owners to resolve delivery issues, failures
    or adverse feedback from clients
  • Build and develop awareness of the commercial and strategic
    value of the client within business leadership and senior management
  • Conduct reviews across all products and services to ensure
    continuous client focus, commitment and engagement
  • Oversees key implementation functions, such as the
    development and execution of client implementation project plans and schedules,
    coordination with external vendors to obtain required data and services


Basic Qualifications:

  • Bachelor's Degree in Information Systems, Computer Science,
  • Software Engineering or Engineering from an accredited
    College or University
  • Minimum of 5 years of experience with client facing service
  • delivery roles
  • Minimum of 10 years of experience leading and managing large
  • & complex business programs
  • Minimum of 5-8 years of experience leading implementation
    team or working with partners to drive implementation
  • Minimum of 10 years of experience in business systems
  • analysis and support including working with all aspects of
    software development
  • lifecycle (requirements to post release validation)
  • Minimum of 1 year of experience working with infrastructure
  • (networks, servers, security, databases)
  • Strong familiarization and / or experience with the
    following: Java/Python, JavaScript+,
    Polymer+, Angular+, System Integration, including REST APIs/WebServices,
    OPC(DA|UA), Modbus, OT protocols, Historian Knowledge, OSI PI, Proficy Historian,
    SQL (language and general data base info, IE SQL Server, Oracle,
    Data Integration (ETL) is preferred to drive implementation of product

Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for
  • employment visas, now or in the future, for this job Any
    offer of employment is conditioned upon the successful completion of a
    background investigation and drug screen
  • Must be willing to travel up to 20%
  • Must be willing to work out of an office located in Chicago,
  • Capability to analyze, identify strategic aspects of enhancing
    and building client relationships
  • Works well under pressure and delivers on time
  • Demonstrable track record of managing and growing account
    relationships through operations and service delivery capabilities
  • Experience with delivering commercial platforms for
    industrial business in energy markets
  • Experience with plant operations and management systems,
    trading & risk management systems or energy market systems
  • Experience working with ISOs, balancing authorities, power
    generating entities or load servicing entities
  • Outstanding program management & leadership skills.
  • Passionate about driving change/influence across cross
  • Ability to translate strategic direction into tactical
  • Experience working with program management methodologies
    (i.e. Agile, SDLC)
  • Strong technical (software & infrastructure) skills
  • Black Belt certified or equivalent quality certification
  • Ability to use Six Sigma tools and techniques to drive
  • change
  • ITLP graduate or equivalent leadership program graduate

Desired Characteristics:

Technical Expertise:

  • Able to makes or recommends decisions based on in-depth
    analysis; Able to define critical problems to be solved; Identifies data
    sources required to execute analytic; With guidance from manager, able to
    select and conduct advanced analytic techniques; Uses a formal process to
    present findings and recommend specific actions that relate to business
  • Demonstrated capability to see around corners and prescribe
    architectures or solutions targeted to maximum scalability, repeatability and
    supportability; Able to synthesize data governance and security opportunities
    where appropriate; Possesses astute holistic understanding of to-be product
    roadmaps and ability to mitigate risks via multi-generational proposals to
    iterate on value delivery Demonstrates ability to diagnose and solve
    intermediate to advanced issues; Can isolate highly complex scenarios down to
    actionable items and drive solutions across disparate functions.
  • Possesses deep level of knowledge about overall network
    implementation from customer site to GE datacenter; Able to utilize networking
    tools to identify and resolve complex networking errors; Able to design and
    implement network architecture for global sites to access the GE Cloud securely
    and with high performance.

Business Acumen:

  • Able to lead the implementation of economic value selling
    throughout the customer organizations.
  • Able to uncover and articulate critical success factors
    necessary for the customer to acquire, implement, and utilize a solution;
    assists customer in identifying shortcomings even when they may delay a
    commercial decision.
  • Able to establish, maintain, and grow key executive
    relationships within customer accounts; Adept at navigating political and
    hierarchical landscape and facilitates the customer decision making process.
  • Able to create methods and tools to bring system thinking to
    design practices and to cross-functional teams.
  • Envisions technology landscape best practices and translates
    them to requirements, architecture and tooling; Defines governance models and
    engagement processes for use by dependent functions.


  • Establishes vision, identifies and champions internal and
    external best practices, tools, and ideas to improve execution and quality;
    Drives efficiency, accountability and ownership in the organization.
  • Is a recognized expert and leader in creating new solution
    approaches, driving adoption of new technology, product improvements, and
    understanding of the most complex application requirements; Skilled in
    communicating with diverse and global audiences, providing leadership across a
    wide range of technologies, products, and services.

Personal Attributes:

  • Achieves and maintains direct involvement in customer
    discussions about expected business outcomes and benefits from the solution;
    Advocates for the customer to have the right GE teams and capabilities in place
    to ensure critical success factors are met.
  • Evangelizes the notion that anything worth doing takes
    repeated effort and failure; Able to drive the organization toward a continued
    excitement of attaining the vision and goal in the face of resistance.

Locations: United States ; Illinois; Chicago

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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