Senior Director, Professional Implementation Services
GE Renewable Energy
Posted 1/9/2017 1:58:37 PM
Job Function:Digital Technology
Business Segment: Renewable Energy Digital
Location(s): United States ; Illinois; Chicago
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The primary focus for this role is to implement various new and existing NPI programs, in support of commercial product development, ranging from delivering analytics & visualization platforms to implementing time series historian systems. In partnership with the Customer Engagement lead, acts as central point of contact during the Sales (post-contract signed phase) and Implementation project phases.
You will be responsible for ensuring the successful implementation of a solution all renewable energy digital projects. The Professional Services Leader will drive the client implementation and will be involved in the development of several key implementation deliverables (e.g., project/staffing plan, issue logs, etc.) and work with the Client project manager and partner. He/She will also be responsible for managing the agreed to budget and delivering the project profitably.
In this role, you will:
Coordinate multiple, simultaneous software & infrastructure implementation projects, initiatives and assignments with broad scope and high impact to our customers
Manage complex technology programs to facilitate the harvesting, ingestion and digestion of equipment operating and market data through smart analytics and visualization solutions
Partner with engineering, product management and customers to deliver commercial products, supporting Industrial Internet initiatives, aimed at driving customer value and growth for the renewable energy business units
Serve as the implementation lead for commercial software & analytics deployment at a customer site
Be responsible, as a consolidated escalation point, for overall customer solution delivery across operations and services delivering a single service solution
Lead & execute deployment activities, including production release, testing & validation
Maintain effective working relationship with customers / users, stakeholders, vendors and partners to integrate programs into overall strategic objectives
Partner with shared technical and business resources (Product, Technology, Commercial, and Support) to effectively deliver and support solutions
Work as a business partner with client leaders and users to evaluate/improve business processes and arrive at mutual, cost effective solutions for business process efficiency and productivity.
Ensure timely, consistent and, accurate responses to client queries, escalations, concerns or complaints
Drive improvements and initiatives in partnership with relevant stakeholders or business owners to resolve delivery issues, failures or adverse feedback from clients
Build and develop awareness of the commercial and strategic value of the client within business leadership and senior management
Conduct reviews across all products and services to ensure continuous client focus, commitment and engagement
Oversees key implementation functions, such as the development and execution of client implementation project plans and schedules, coordination with external vendors to obtain required data and services
Bachelor's Degree in Information Systems, Computer Science,
Software Engineering or Engineering from an accredited College or University
Minimum of 5 years of experience with client facing service
Minimum of 10 years of experience leading and managing large
& complex business programs
Minimum of 5-8 years of experience leading implementation team or working with partners to drive implementation
Minimum of 10 years of experience in business systems
analysis and support including working with all aspects of software development
lifecycle (requirements to post release validation)
Minimum of 1 year of experience working with infrastructure
(networks, servers, security, databases)
Legal authorization to work in the U.S. is required. We will not sponsor individuals for
employment visas, now or in the future, for this job Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Must be willing to travel up to 20%
Must be willing to work out of an office located in Chicago, IL.
Capability to analyze, identify strategic aspects of enhancing and building client relationships
Works well under pressure and delivers on time
Demonstrable track record of managing and growing account relationships through operations and service delivery capabilities
Experience with delivering commercial platforms for industrial business in energy markets
Experience with plant operations and management systems, trading & risk management systems or energy market systems
Experience working with ISOs, balancing authorities, power generating entities or load servicing entities
Outstanding program management & leadership skills.
Passionate about driving change/influence across cross functions
Ability to translate strategic direction into tactical deliverables
Experience working with program management methodologies (i.e. Agile, SDLC)
Black Belt certified or equivalent quality certification
Ability to use Six Sigma tools and techniques to drive
ITLP graduate or equivalent leadership program graduate
Able to makes or recommends decisions based on in-depth analysis; Able to define critical problems to be solved; Identifies data sources required to execute analytic; With guidance from manager, able to select and conduct advanced analytic techniques; Uses a formal process to present findings and recommend specific actions that relate to business objectives.
Demonstrated capability to see around corners and prescribe architectures or solutions targeted to maximum scalability, repeatability and supportability; Able to synthesize data governance and security opportunities where appropriate; Possesses astute holistic understanding of to-be product roadmaps and ability to mitigate risks via multi-generational proposals to iterate on value delivery Demonstrates ability to diagnose and solve intermediate to advanced issues; Can isolate highly complex scenarios down to actionable items and drive solutions across disparate functions.
Possesses deep level of knowledge about overall network implementation from customer site to GE datacenter; Able to utilize networking tools to identify and resolve complex networking errors; Able to design and implement network architecture for global sites to access the GE Cloud securely and with high performance.
Able to lead the implementation of economic value selling throughout the customer organizations.
Able to uncover and articulate critical success factors necessary for the customer to acquire, implement, and utilize a solution; assists customer in identifying shortcomings even when they may delay a commercial decision.
Able to establish, maintain, and grow key executive relationships within customer accounts; Adept at navigating political and hierarchical landscape and facilitates the customer decision making process.
Able to create methods and tools to bring system thinking to design practices and to cross-functional teams.
Envisions technology landscape best practices and translates them to requirements, architecture and tooling; Defines governance models and engagement processes for use by dependent functions.
Establishes vision, identifies and champions internal and external best practices, tools, and ideas to improve execution and quality; Drives efficiency, accountability and ownership in the organization.
Is a recognized expert and leader in creating new solution approaches, driving adoption of new technology, product improvements, and understanding of the most complex application requirements; Skilled in communicating with diverse and global audiences, providing leadership across a wide range of technologies, products, and services.
Achieves and maintains direct involvement in customer discussions about expected business outcomes and benefits from the solution; Advocates for the customer to have the right GE teams and capabilities in place to ensure critical success factors are met.
Evangelizes the notion that anything worth doing takes repeated effort and failure; Able to drive the organization toward a continued excitement of attaining the vision and goal in the face of resistance.
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