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Customer Fulfillment Coordinator

  • GE Oil & Gas
  • Experienced
  • Posted 1/23/2017 5:21:15 PM
  • 2821880
  • Job Function: Manufacturing
  • Business Segment: Oil & Gas Surface
Location(s): United States ; Oklahoma; Oklahoma City


About Us:

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Oil & Gas fuels the future. We push the boundaries of technology to bring energy to the world. We are inventing the next industrial era in the oil and gas sector. In our labs and factories, and in the field, we constantly push the boundaries of technology to solve today’s toughest operational & commercial challenges. We have the skills, knowledge and technical expertise to bring together the physical and digital worlds to fuel the future. GE Oil & Gas is a “fullstream” company, working from exploration and production to downstream. A $19 billion leader designed for a world of complex resources. The deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more GE Oil & Gas can help.

Through project management expertise and technology innovation, we work to help lower costs, make things faster, simpler and more productive for our customers.

In today’s era of complex resources, the deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more we can help. The GE scale helps us bring new solutions to market quicker to help our customers adapt to the industry’s changing environment.

We go where you go and operate side-by-side in 120 countries. The closer we are to our customers, the quicker we can anticipate and solve their challenges.

We’re at work today, to ensure the next generation is equipped and empowered to go further and deeper, helping to
fuel the future.

Follow GE Oil & Gas on Twitter @GE_OilandGas.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Customer Fulfillment Coordinator will be the primary point of contact for our customers and will work directly with customers and internal teams to take and process orders, handle customer questions, and prioritize orders in collaboration with the planning and manufacturing teams.

Essential Responsibilities:
In the role of Customer Fulfillment Coordinator you will:

  • Serve as primary point of contact for internal customers (sales and operations), both field and HQ, and GE facilities for OTR (Order to Remittance) issues relating to total order processing
  • Understand all customer special requirements and communicate to those responsible for accurate and complete fulfillment
  • Strive to meet all customer request dates and reduce processing cycles
  • Represent customers in production meetings and communicates status to the customer
  • Provide factory/sourcing commitments for all orders and inquiries including short cycle demands
  • Be responsible for warranty administration including prevention and identification of potential claims and management of actual claims
  • Ensure accuracy of documentation – including packing list, commercial invoices, and sales invoices
  • Support export activities to contribute to the effective fulfillment of terms and conditions of all international orders

    Qualifications/Requirements:
  • Bachelor's Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with a minimum of 6 years of experience in a customer service role, including 2 years of experience working with an Enterprise Resource Planning (ERP) systems)
  • Minimum of 2 years of experience in a customer service role
  • Minimum of 2 years of experience working with an Enterprise Resource Planning (ERP) systems

    Desired Characteristics:
  • Knowledge of the Order to Remittance processes and inventory management techniques
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Ability to effectively interface with all levels of internal and external customers
  • Knowledge of customer service operations and external customer requirements
  • Prior experience preparing, coordinating, and maintaining accurate detailed documentation necessary for contract performance
  • Ability to perform forecasting, scheduling, pricing, warranty administration, and other related activity
  • Sound business acumen – able to make good decisions and judgments and drive successful outcomes
  • PC proficiency including Microsoft Office
  • Fluent in the Spanish language (speak, read, write)

    GE looks for innovation everywhere. For 130 years, GE has been at the forefront of innovation, but finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the solution! Not just imagining. Doing. GE works.
    Start your career on the right path. Join our results-oriented team at GE Oil & Gas today!

    Locations: United States ; Oklahoma; Oklahoma City

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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