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Customer Service Representative

  • GE Energy Connections
  • Experienced
  • Posted 1/24/2017 8:56:15 PM
  • 2818276
  • Job Function: Services
  • Business Segment: Energy Connections Industrial Solutions
Location(s): China ; ShangHai; Shanghai

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities.

Essential Responsibilities:
 Manage purchase orders from customers in a timely and accurate manner
 Follow up open, potential issues related to order processing persistently and effectively
 Quickly and effectively respond customers' various queries in a professional way
 Treat customers' claims with high priority and business senses
 Sufficiently and effectively conduct internal and external communication
 Learn new process and improve existing process

 At least three years’ experience of customer service
 Proactive and clear-minded, be able to solve complex issues
 Excellent Excel skill with logical thinking
 Active and positive attitude and mature personality
 Good process sense and basic business understanding
 Good English and Mandarin communication skills
 Multi-national company working experience will be a plus

Locations: China ; ShangHai; Shanghai

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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