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Staff Technical Writer

  • GE Digital
  • Experienced
  • Posted 1/23/2017 9:22:11 PM
  • 2823229
  • Job Function: Digital Technology
  • Business Segment: Digital Predix Products & Technology
Location(s): United States ; California; San Ramon


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
As a Staff Technical Writer, you will be responsible for leading technical writing projects with team members. You will collaborate with cross-functional teams to produce high-quality documentation. S/he will also help to create technical writing strategy on a high level.

Essential Responsibilities:
In this role, you will:
  • Deliver Online Help, User Guide, Installation Guide, Administrator Guide, Release Notes and Whitepapers for multiple products and services.
  • Develop topic-based, structured, single-source documentation using XML authoring.
  • Validate, test, review, and edit new and existing customer documentation for quality.
  • Be an expert in documenting features, usage, upgrades and lifecycle etc. for software products within GE. Can create a documentation plan for an entire product.
  • Actively participate in daily Scrum stand-up meetings , weekly planning, and review meetings
  • Have the ability to estimate the working time required to complete a task, or time required for a team to complete a task
  • Be skilled at design thinking, and thinking from the perspective of the user
  • Plan out tasks to meet deadlines and ensure accountability within the project team
  • Be an expert at adapting quickly to new scenarios that require specific skill sets and have high levels of ambiguity
  • Collaborate with cross-functional teams, primarily Software Engineering, Quality Assurance, Design, Project Management, and Marketing to produce high-quality, accurate, and concise customer documentation
  • Test the user interface for consistency, simplified workflow, and internationalization
  • Coordinate all translations and vendor relationships as required
  • Track and manage project efforts using issue tracking software such as JIRA or Rally
  • Participate in active learning and knowledge sharing sessions with peers in the Technical Publications department


Qualifications/Requirements:
Basic Qualifications:
  • Bachelor’s degree (OR high school diploma with at least 10 years’ experience in a technical writing role)
  • A minimum of 8 years of experience in technical writing with proven ability to manage technical writing projects from start to finish independently or Master’s degree with 6 years of experience with technical writing or PHD with 3 years of experience with technical writing
  • A minimum of 2 years of structured authoring experience using DITA or equivalent framework.

Eligibility Requirements:
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
  • Must be willing to travel (roughly 10% of the time)
  • Must be willing to work out of an office located in San Ramon, CA


Desired Characteristics:
Technical Expertise:
  • Possesses expert-level abilities in the process of breaking down software processes and effectively communicating the breakdown in writing
  • Has expertise in structuring content in topics that can be grouped together as single deliverable and can also be reused in other documents.
  • Has a solid understanding of Lean/Agile/XP software development processes, their application to GE projects, and how they influence technical writing
  • Possesses deep understanding of the major aspects software Design, namely design patterns, scalability, test planning & strategy, & security/compliance. Leverages this understanding to inform planning for technical writing projects
  • Possesses an awareness of the major aspects of software development, namely test automation, build & deploy, performance optimization, & data structures
  • Possesses the ability to work in a fast pace Agile environment.

Business Acumen:
  • Possesses a solid understanding of the competitive landscapes and industries GE Software operates within, as well as an awareness of how GE drives value to its customers
  • Possesses excellent collaboration skills, and leverages relationships across the business to drive outcomes
  • Able to think on a strategic level about the technical writing function and its role in GE Software’s overall business strategy

Leadership:
  • Demonstrates clarity of thinking to work through limited information and vague problem definitions
  • Influences through others; builds direct and "behind the scenes" support for ideas
  • Proactively identifies and removes project obstacles or barriers on behalf of the team
  • Shares knowledge, power, and credit, establishing trust, credibility, and goodwill

Personal Attributes:
  • Champions an innovative spirit within the business and is constantly looking for new and better ways to do things. Executes on new methods when appropriate.
  • Constantly thinking critically about the task at hand and maintaining an understanding of the problem in the bigger picture
  • Effectively manages risk and weighs the pros and cons of important decisions that affect multiple team members

#DTR


Locations: United States ; California; San Ramon

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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