About Us: GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients. Learn More About Careers at GE
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: Improving USCAN Service customer experiences through identification, development and implementation of requirements in service related technology. This position will be responsible for leading the strategic identification of mobile and computer device technology for field deployment. This role will act as the conduit of information related to systems and devices between GE Corporate and GEHC field services.
Dream, believe, dare, do
Will be accountable for moving the business forward with strategic solutions designed to provide world-class customer experiences w/ customer facing service products.
Drive field websites and customer portal content and design as well as critical communications. This position is critical to ensure the field service organization has the most optimized tools needed to perform their duties and support their customers.
Lead a team that will support, troubleshoot, and prepare devices for new hires and replacements to minimize the impact to the field.
Reimagine service technologies to improve customer experience
Provide strategic ideas to Manager on introducing & driving integration of customer facing technologies and reporting tools.
Drive a customer sentric culture by instilling sense of urgency in supporting our internal and external customers
Constantly review and pilot new technology to ensure we are offering the most optimized devices and technology for our field teams.
Work with iCenter and business technology to drive direction and design improving customer experience
Provide tactical leadership to deliver results in driving consistent, repeatable support processes that provide high level outcomes.
Lead service technology team to pilot new devices and applications
Lead device support and deployment team
Key integration point with IT teams to ensure systems perform as intended and rigor is present in functional and application testing prior to releases.
Work with GE Corp to ensure decisions being made will not impact the fields ability to support their customers.
Deliver consistent, relevant, and timely communications to individuals and field teams when required
Maintain and sustain all technology devices and applications at maximum efficiency.
Develop success metrics and drive rigor to attain maximum results.
Instill visiual management on key projects to measure daily/weekly success
Bachelor’s degree with 5 years operational or analysis experience in the technical, healthcare or business environment or equivalent (defined as High School Diploma/GED and 8 years progressive experience in operational analysis, technical, healthcare or business environment.)
Demonstrated results in managing projects and delivering to established timelines.
Experience with leading matrixed, cross functional teams to achieve business goals.
Technical aptititude to understand information technology concepts & initiatives.
Excellent analytical and communication skills with ability to communicate with employe and customers at all levels.
Change agent with strong process orientation skills
Ability to develop and execute priorities and approaches to meet objectives.
Masters Business Administration
Experience in customer focused, leadership role
Exceptional interpersonal skills
Ability to resolve complex issues within functional area and/or area of expertise
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