Location(s): United States ; California; San Ramon
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: As the GE Oil & Gas Digital Director of Information Development, you will report to the Vice President, Product Management and be responsible for creating strong working relationships with product management, engineering, field enablement, marketing, and communications to lead the global team responsible for delivering accurate, targeted product documentation and educational content regarding the GE Oil & Gas Digital applications and technologies.
You will be responsible for defining and delivering on a compelling content roadmap, as well as determining the channels and media formats best-suited to convey information to each of its consumers.
You will engage mid- to high-level managers and technical leaders to identify priorities and align resource commitments for collaboration on content production, as well as ensure your team delivers high-quality, on-time information assets.
As the GE Oil & Gas Digital Director of Information Development, you will:
Drive the creation of the information development strategy for the GE Oil & Gas Digital applications
Recruit, expand, and mentor a team of technical writers and content specialists across multiple sites and continents
Establish and manage a program plan for your team to deliver high-quality, professional content according to agreed upon schedules
Leverage various technologies and media formats to publish technical and training content with maximum impact and reach
Ensure technical writers implement your and other GE Digital content architects’ guidance, support the information architecture, follow quality processes & checklists, and adhere to content and style best-practice guidance associated with each type of content.
Support the executive team and the broader Engineering organization in the production of agency-grade presentation content and collateral for maximum impact with both internal and external audiences
Demonstrate an entrepreneurial creativity and drive that enables you and your organization to keep delivering fresh, engaging content that increases readership and followers quarter over quarter
Make a significant contribution to the overall GE Oil & Gas Digital brand’s reputation and drive recognition in the customer, partner, and employee com munities
Minimum of 6 years’ worth of experience in Information Development and/or Technical Training
Minimum of 5 years’ worth of experience at senior manager or director level leading a geographically distributed team
Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math) (or equivalent knowledge/experience)
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Must be willing to travel (roughly 10% of the time)
Must be willing to work out of an office located in San Ramon, CA
Extensive relevant experience documenting, implementing, and/or training users through multiple releases of both on-premise and cloud software on either complex ERP packages, highly technical engineering software applications, or both
Highly knowledgeable and familiar with leading document authoring and online publishing tools utilized by information development teams
Excellent knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, and single-sourcing, as well as demonstrable experience publishing ISO-compliant documentation
Possess outstanding written communications skills, including a command of grammar, syntax, diction, and the conventions and best practices of writing a variety of technical documents
Strong collaboration skills:
Proven ability to mentor and manage a geographically distributed team of writers and a proven track record of working with highly technical peers in other domains
Proven and strong
Management and strategic leadership skills with a track record of driving business transformation at enterprise level across multiple businesses
Program management skills with ability to estimate scope and time, manage team velocity, create and work to deadlines, and manage team deliverables to a master schedule under aggressive deadlines
Ability to clearly communicate key recommendations to stakeholders.
Advanced analytical and problem solving skills
Self-motivated and results-oriented mindset to complete task as per timelines
Positive attitude – goes the extra mile, is committed, willing to take on challenges and has a can-do mind-set.Proven track record of researching a highly-technical software product domain, determining functionality and design features, and communicating those effectively to user communities
Expert level skill in: o Establishing and implementing information development processes spanning content planning, creation, and review, as well as applying best practices in translating/localizating applications o Decomposing of software processes into the tasks necessary to support the needs of target user audiences and effectively explaining those tasks o Understanding and researching user profiles and create content targeted appropriately to meet user goals o Editing and QA’ing documentation with ability to recognize errors and coach team on opportunities for improvement in a variety of information deliverables
Solid understanding of Lean/Agile software development processes and how to engage information development effectively in the software design, development, and QA cycles and ability to leverage this understanding to control team’s execution of information development projects
Proven track record of quickly learning new domains and industries, acquiring product knowledge, understanding how the information development function fits into the overall business strategy, and establishing credibility with peers and direct reports
Excellent English verbal & written communication skills and the ability to interact professionally with a diverse global group of executives, managers, and subject matter Personal Attributes:
Effectively directs and mentors others in critical thinking skills
Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks
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