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Sr Director - Digital Operations

  • GE Digital
  • Experienced
  • Posted 1/23/2017 5:22:31 PM
  • 2817879
  • Job Function: Digital Technology
  • Business Segment: Digital Information Technology & Digital Thread
Location(s): United States ; Georgia; Atlanta


About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The PC and Mobility Lifecycle Leader will drive the health of our PC and Mobility fleet. In the PC Environment, the leader will be responsible for software distribution, patching, defect remediation focusing on the core tools that eliminate risks in the GE environment. In the mobility environment, the leader will drive version obsolescence and reporting. This leader will work closely with the L1/L2 support resources to ensure all assets are accounted for and managed appropriately.

Essential Responsibilities:

In this role you will drive the Software Distribution, Patching, & Defect Remediation

  • Drive defect remediation for asset discovered in one of more of the discovery/management tools (Tanium, AD, Digital Guardian, etc)
  • Ensure all assets in the system of records are receiving updates
  • Complete the monthly patching driving to 99% in 5 days
  • Drive defect remediation across tools all health management tools
  • Automate solutions to maintain our single source of truth and deliver proactive remediations to address gaps in service, tool management, coverage and policy requirements
  • Identify, research and drive to resolution users with multiple mobility billings accounts
  • Work with the L1 and L2 Support teams to drive remediations when automation does not resolve the issue
  • Deliver business requested software distribution
  • Partner with the IT Risk team to deliver outcomes that will better protect the Company and provide solutions to the EVM team
  • Lead the team of hands-on resources driving the services that manage and improve the health of our asset fleet
  • Actively communicate progress against goals
  • Drive the talent infusion needed to insource the talent inside of GE to deliver our strategy

    Qualifications/Requirements:

    Basic Qualifications

  • Bachelor’s degree in Information Systems, Information Technology, Computer Science, or Engineering, OR in lieu of degree: HS Diploma/GED and 10+ years of IT experience or equivalent military experience/training.
  • Minimum 5 years of direct team leadership of employees with proven ability to deliver in a global team environment with members working remotely in various time zones.
  • Minimum of 2 or more successful large scale implementations with multiple lines of business and overall experience

    Eligibility Requirements

  • Minimum years of experience in business planning, resource allocation, or the project management of implementing information technologies
  • Strong technical foundation in PC and mobility tools and services

    Desired Characteristics:

  • The ability to balance the long-term ("big picture") and short-term implications of individual design decisions.
  • Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
  • Demonstrated commitment to quality and delivering complete solutions that solve business problems or deliver our strategy
  • Strong technical foundation in PC imaging, software distribution, inventory tools, and IT risk products
  • Knowledge of current business function and information technologies
  • Ability to attract, retain and develop key and diverse talent
  • Ability to establish strategic direction and execute on a daily basis
  • Strong interpersonal and leadership skills
  • Strong oral and written communication skills
  • Ability to meet objectives by influencing and engaging across multiple teams
  • Quality and cost driven
  • Ability to select, evaluate, provide feedback, develop and assign employees
  • Organized and self-motivated with an ability to prioritize and manage demanding workload
  • Excellent analytical and technical skills
  • Ability to innovate and adapt based on team needs and new technologies
  • Strong desire and track record of understanding current and emerging technologies
  • Excellent interpersonal and collaboration skills
  • Ability to influence and gain commitment at all organizational levels
  • Strong functional / systems design experience with enterprise-level systems.
  • GB Certification (GE employees only)
  • ITLP Graduate (GE Employees only)

    #DTR

    Locations: United States ; Georgia; Atlanta

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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