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Role Summary: Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the assigned area. This role will be located in the Dublin area.
• Maintain all models specific to a modality in the assigned area. • Perform total system level trouble-shooting on complex multi-symptom problems. • Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers. • Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team. • Assist in the growth and direction of business in geographic area. • Responsible for Warranty and PMS contract cost control. • Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts). • Play a leading role in complex and multifunctional rooms. • Share best practices. • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Qualified engineer or equivalent knowledge and experience. • Technical and analytical skills, with between two and four years of Field Services experience. • Comprehensive knowledge of a specific modality or multi-modalities. • Valid driving licence, willingness to travel and work shift patterns. • Proficiency in English. • Ability to work independently with minimum direction. • High work standards and quality. • Shows Initiative and motivation. • Plans and organizes work effectively. • Excellent communication skills, listening skills, and interpersonal skills. • Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).
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