About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: Post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request.
Essential Responsibilities: - Owns the resolution of post-sales (Inspection Technologies product lines) technical customer issues - Resolves post sales Technical / Services Issues - Level 1,2,3 Technical Support - Level of skill set increases as the technical depth required to resolve an issue increases - May handle levels 1, 2 and 3 for some products and for other products these may be separate individuals with increasing skill sets - Contributes to the development of an operational year plan for own department activities of the team - Discusses consequences of changes in products and processes for the own team in the organization. Works together with people from different global business units - Contacts are under guidance and/or geared towards collecting or giving technical information - Targeted GE Inspection Technologies clients. Contracts are predefined and a framework of conditions is set and followed - Occasionally some field service visits are require if remote support is not possible
Qualifications/Requirements: - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services) - Strong radiography service experience is preferred
Desired Characteristics: - Strong oral and written communication skills - Strong interpersonal, great teamwork and leadership skills - Ability to work independently - Strong problem solving skills.
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