Location(s): United Kingdom ; East of England location
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: We are looking for a Field Service Engineer responsible for meeting the daily service repair needs of customer’s equipment for our Mammo & X-Ray products. Based in the East of England the role requires excellent communication skills combined with engineering experience. Join the GE team!
• Maintain all models specific to a modality in the assigned area. • Perform total system level trouble-shooting on complex multi-symptom problems. • Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers. • Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team. • Assist in the growth and direction of business in geographic area. • Responsible for Warranty and PMS contract cost control. • Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts). • Play a leading role in complex and multifunctional rooms. • Share best practices. • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Qualified engineer or equivalent. • Happy to travel in or around the territory with valid driving licence. • Comprehensive knowledge of a Mammo & X-Ray. • Technical and analytical skills, with experience of Field Services. • Proficiency in English. • Ability to work designated shift patterns, including scheduled "out of hours work" (2pm-10pm M-F, 1x per month) and scheduled weekends (1 in 4). • Excellent communication skills, listening skills, and interpersonal skills. • Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs). • Strong customer skills.
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website
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