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Senior Director, Professional Services

  • GE Energy Connections
  • Experienced
  • Posted 1/23/2017 11:30:48 AM
  • 2782950
  • Job Function: Services
  • Business Segment: Energy Connections Automation & Controls
Location(s): United States ; Virginia; Any location in the United States


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.


GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running.
www.GEEnergyConnections.com


About GE’s Automation & Controls: GE is a leading provider of automation and controls technology and services for power generation, distribution and adjacent applications across industry. Our differentiated Industrial Internet solutions enable customers to optimize equipment performance and ensure reliable and efficient operations by connecting their machines, data, insights and people. Our dedicated team includes some of the best minds in automation capable of solving our customers’ toughest challenges. To learn more, please visit: www.geautomation.com.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Professional Services Director will be responsible for the organization, leadership and growth of the Edge software service team.

Essential Responsibilities:
This Senior Director, Professional Services will be accountable to the General Manager of Operations for global leadership of the team tasked with implementing and configuring GE’s Industrial Internet Control Systems software and delivering customer funded software applications. In addition, this leader will be tasked with collaborating with the A&C, EC, and Digital software teams to building a modular, configurable library of software micro services that can be repeatedly used in future application development projects. Additionally, the Senior Director Professional Services will:

  • Complete P&L leadership of the global software services team
  • Work with commercial teams and represent GE Automation and Controls to its customers and articulate the value proposition of connected assets and Edge computing to all levels of customer teams
  • Build a world class implementation and configuration software team that has outstanding technical skills and customer focus
  • Represent Services on the Edge team, track the pipeline of orders, and ensure fulfillment of all orders in order to achieve the operating plan
  • Define and implement a well-defined project management and service process. Champion ongoing process improvement initiatives to implement best practices for Agile Project Management
  • Hold teams accountable for their commitments, removing roadblocks to their work, leveraging organizational resources to improve capacity, and mentoring and developing team members
  • Promote empowerment of the team, ensure that each team member is fully engaged in the project, and encourage a sustainable pace with high-levels of quality for the team
  • Work with Product Management and Engineering as required to optimize the solution and provide input into new product capability requirements



Qualifications/Requirements:
  • Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Computer Science or a related field
  • Minimum of 5 years of professional experience in services, sales, operations, or engineering in infrastructure businesses, such as Oil & Gas, Water, Power Generation or Mining

PLEASE NOTE: Location for this role is open anywhere in the United States

Desired Characteristics:
  • Proven ability to lead teams to achieve outstanding results
  • Willingness and desire to work in an entrepreneurial environment
  • Masters degree in Engineering and/or Business Administration
  • Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
  • Understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
  • Prior experience with SCRUM/Agile methodologies
  • Sufficient level of technical background to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks
  • Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
  • Bias for action and positive mental mindest

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Locations: United States ; Virginia; Any location in the United States

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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