About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: Responsible for outbound sales calls to secure new customers in Disposable & Accessory & Promotional sales. Provide excellent service to customers on inbound calls & orders. Assist customers with parts pricing & availability & work with NCR Sales team to identify leads. Serve as product specialists for D&A & work with Zone teams to drive leads & close sales or respond to a variety of pre-sales or post-sales service functions. Customer support for field service, commercial & logistics teams.
Essential Responsibilities: Key responsibilities/essential functions may include: • Secure new disposable and accessory customers by making outbound sales calls • Achieve sales targets and call metric goals as set by Sales Manager • Provide excellent customer service for customers on inbound parts and D&A orders • Receive orders from customers and manage them in line with company policy and systems, following them to shipment to ensure a quality of service • Build up close relationships with customers and commercial partners to gain their trust and answer and respond to customer queries in a timely and professional manner. • Develop solid product knowledge and a strong understanding of the Disposable and Accessory catalog and ability to upsell customers. • Enter all phone, fax and emailed orders quickly and provide response to customer of order placement • Work as part of a team and adopt a flexible approach to increase non contract revenue. • Build effective relationships with Field Service Engineers, Sales Team and Clinical Imaging Service to drive non contract revenue leads. • Provide knowledge and accurate information to customers. • Able to initiate and drive innovative growth projects. • Produce and communicate quotations for customers, subsidiaries and distributors as requested and in line with their requirements • To add and make amendments to the data, following the checking and authorization process • Following the procedures set down in the SOP’s, load data onto the ERP system, primarily pricing, contracts, customer records, licensing and freight options within the agreed timelines. • Produce standard reports of status on FSE leads, Promos and customer feedback, for the use of Marketing, Commercial and Logistics. • Provide support, where necessary and able for the Service Sale Organization team. • Coordinating the data capture (e.g. Material master) and informing the relevant function. • Apply and learn from the knowledge from Sales Team and Quality Assurance. • All other duties as seen fit by Service Sales organization
Quality Specific Goals: 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 2. Complete all planned Quality & Compliance training within the defined deadlines 3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. 4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 5. Ensure timely dispatch closure (if applicable) 6. Ensure completion of all field modifications instructions (FMI’s) within prescribed time frame (if applicable) 7. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Qualifications/Requirements: 1. Proven experience in customer service normally including at least 1 year of prior experience in customer service or sales. 2. Experience with managing multiple projects. 3. Outstanding communication skills, both written and oral. 4. Competent with Excel and Word 5. Ability to work in a cross-functional cross-country team environment. 6. Ability to manage self and tasks in an appropriate manner 7. Excellent organizational and administrative skills 8. Attention to detail. 9. A calm and analytical approach to problem solving. 10. Willingness to work as part of a team 11. Ability to communicate using English (or local language)
Desired Characteristics: - Previous experience in regulated medical device company - Minimum of 1 year computer entry experience - Previous use of Oracle and Siebel - Previous Customer Service or Sales experience - Previous experience with GE Healthcare - Healthcare, medical device, or manufacturing experience - Demonstrated, strong customer service experience - Strong business acumen as well as customer focused influencing skills - Resourceful, innovative, persuasive - Demonstrated GE values
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