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Team Leader, Clinical Care Solutions (Singapore)

  • GE Healthcare
  • Experienced
  • Posted 1/23/2017 4:02:10 AM
  • 2823434
  • Job Function: Services
  • Business Segment: Healthcare Imaging
Location(s): Singapore ; Singapore


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Lead the Ultrasound and Life Care Systems (LCS) field team to deliver world-class field services and technical support to GE Healthcare customers. The team leader will be expected to coach and guide his team to maintain operational excellence, as well as provide pivotal guidance and leadership to this team to deliver and support growth for the business.

Essential Responsibilities:
Key Responsibilities include (but not limited to):
• Coach and guide team in maintaining a high level of operational rigor and process discipline in order to establish a high level of operational efficiency and hygiene
• Partner closely with Customer Service Center and On-line Engineers to form a highly dependable and efficient customer support structure and system
• Guide team to execute on operational goals and objectives, for e.g. and not limited to, connectivity, field efficiency and competency, field inventory discipline etc.
• Drive field efficiency through building and operating a lean and efficient field team structure based
• Drive and execute on Material and Labor productivity improvement initiatives
• Work closely with Growth team to design and execute on growth projects and initiatives
• Project leadership in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, New-Product Introduction (NPI) support
• Support Channel Partners where applicable in the service delivery model, to deliver effective and efficient field services to end customers
• Partner closely with Modality and Country Sales team to build up the good perception of services and to support them where applicable to continue to grow the healthcare equipment business

Quality Specific Goals:
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization
• Ensure timely dispatch closures
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Qualifications/Requirements:
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization
• Ensure timely dispatch closures
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Desired Characteristics:
• Bachelor’s degree or Associate's degree and / or 4 years of technical service experience or equivalent (defined as High School Diploma/GED and 6 years progressive experience in technical support
• Previous experience in Healthcare industry
• Minimum 3 years of experience in leading a technical service / support team
• Able to interface well with both internal team members and external customers
• Able to energize, develop and build rapport at all levels within an organization
• Strong capacity and drive to develop career
• Excellent verbal and written communication skills in local language as well as good command of English
• Ability to synthesize complex issues and communicate in simple messages
• Excellent communication and organizational skills
• Strong presentation skills
• Strong problem solving skills

Preferred Qualifications:
• Project Leadership experience
• Basic financial analysis abilities
• Coaching skills

Locations: Singapore ; Singapore

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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