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Service Center Coordinator/Specialist

  • GE Healthcare
  • Experienced
  • Posted 1/23/2017 11:21:28 AM
  • 2808630
  • Job Function: Services
  • Business Segment: Healthcare Imaging
Location(s): Czech Republic ; Praha

About Us:
GE Healthcare provides transformational
medical technologies and services to meet the demand for increased access, enhanced quality and more
affordable healthcare around the world. GE works on things that matter - great people and technologies
taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug
discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE
Healthcare helps medical professionals deliver great healthcare to their patients.
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GE Healthcare

Role Summary:
This Service Center Coordinator serves as the primary contact between the customer and GEHC Service Support. Service Center Coordinator is a face of GE Healthcare to our highly valued customers.

Essential Responsibilities:
• Take incoming calls and log the problem in the system according to contractual requirements
• Manage systems breakdown till job completion
• Proactively drive customer notification and escalate customer issues as required
• Manage completion of Preventative Maintenance for all core equipment with the field and customers
• Ensure completion of all field modifications (FMI) within prescribed timeframe
• Responsible for timely, accurate and complete record keeping of customer and contractual databases
• Identify and report any customer quality or compliance concerns according to internal SOP
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
• Perform various back-office related tasks as requested by direct manager
• Provide back-up support to other back-office functions

• Degree in business or related field of study with some experience in similar role
• familiar with MS Office programs
• Fluency in Czech, Slovak and English
• Excellent interpersonal, verbal and written communications skills
• Effective time management and organizational skills; able to balance multiple priorities and work under pressure
• Displays positive and can-do attitude, able to handle repetitive tasks well
• Passionate about Customer Service excellence

Locations: Czech Republic ; Praha

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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