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Service Director (m/f), Germany

  • GE Energy Connections
  • Experienced
  • Posted 1/24/2017 4:13:16 PM
  • 2828411
  • Job Function: Services
  • Business Segment: Energy Connections Power Conversion
Location(s): Germany ; Berlin

About Us:
The GE Energy Connections Business Power Conversion with its tailored automation and drive technology solutions significantly influences today's worldwide energy supply. By designing, delivering and providing services for advanced motor, drive and control technologies we evolve today’s industrial processes for a cleaner and more productive future. For our customers, we are working on a clear goal: To increase the efficiency and at the same time reduce the environmental impact. Not only multiple energy-intensive markets such as shipbuilding, industrial, oil & gas, offshore, renewable energy and conventional power generation benefit from this but also our employees, whom we can offer jobs with a future perspective. Apart from the German headquarter of Power Conversion in Berlin we have regional business centers in Hamburg, Essen and Frankfurt.

Role Summary:
The Service Director (m/f), Germany demonstrates accountability for functional, business, and broad company objectives. In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

Essential Responsibilities:
  • Lead the Germany Services P&L for contracts, field interventions, training, parts and repairs
  • Responsible for building strong long-term relationships with specific customers within the region
  • Participate in development and lead the execution of the Services growth strategy
  • Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for region
  • Support field resource management and projects and modernization efforts
  • Drive all O&M operational processes
  • Provide the operational leadership needed to drive profitable service growth
  • Lead efforts to ensure customer service excellence for assigned customers
  • Lead service engineering to accomplish effective support of region customer service objectives
  • Manage cost control, quality, and operations-oriented customer communications
  • Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices
  • Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required
  • Participate and lead business Six Sigma process
  • Interface regularly with the Services Product Line Leader to review the progress of regional growth initiatives and participate in the development of new service offerings

  • Bachelor’s degree from an accredited university or college
  • Significant experience in Field Services
  • Significant experience in a management role
  • Willingness and ability to travel within assigned region

Desired Characteristics:
  • Bachelor’s degree in Engineering or physical science is preferred
  • Six Sigma training is preferred
  • Strong business acumen and commercial savvy
  • Ability to manage effectively in a dynamic and fast-paced environment
  • Strong customer service mindset
  • Effective team contributor and member
  • Ability to energize teams through inclusiveness and connection with people
  • Working knowledge of contract terms and conditions
  • Familiarity with project labor and material quoting tools
  • Ability to build trust by respecting the ideas and contributions of everyone
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills

Locations: Germany ; Berlin

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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