Senior Technical Assessor – HC Digital, EMEA (M/F)
Posted 1/23/2017 11:26:03 AM
Business Segment: Healthcare Digital
Location(s): Turkey, South Africa, United Arab Emirates, Germany, Egypt, Spain, Finland, United Kingdom, Saudi Arabia, Sweden
About Us: GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients. Learn More About Careers at GE
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.
Role Summary: Reporting to GM Technical Architecture Europe HC Digital, this senior position is responsible for guaranteeing Technical Architecture team can provide high-end expertise for project delivery, incident management, service request and pre-sales activity. Main objectives:
Management of the resource request and scheduling process and tool
Contribution to expertise development and capacity management, together with team leaders
Contribution to the team strategy and plan for action
Be accountable for the resource request and scheduling process, including operational mechanisms. Make sure that the team meets its OLA for efficient expertise assignment. Constantly look for improvement and tuning. Regularly communicate and update requestors on the process, forms, procedures etc.
As part of the scheduling process, assess quality of the requests raised and drive for rigor and quality
Take in charge the request scheduling tool and manage all requests based on agreed OLA. Guarantee that this tool is correctly maintained, make sure that overall performance of the tool is effectively delivered to the team, make proposal for improvement as needed (new versions, enhancements...)
Take in charge resource scheduling conflicts and look for resolutions. Escalate to team leaders when needed. Look for root cause, mitigations and improvements to avoid request scheduling conflicts
Regularly update team on rigor and compliance (time reporting, mandatory trainings etc.) and monitor completion
Together with Team Leaders and Function Development Leader, contribute to constantly improve expertise of the team. Contribute to team capacity management
Maintain and improve skills and expertise matrix and tooling
Collect & analyze team indicators for reporting to management
Good understanding of Healthcare projects, covering technical areas such as Imaging, CVIT, HAC, Data Migration and IT infrastructure
Good experience in Project Management
Very good soft skills: communication, capacity to manage conflicts, priority management
Rigor, process oriented mindset
Customer focused with understanding of business needs and constraints
Ability to coach, experience in Talent Development
Bachelor’s Degree. IT degree or similar level of qualification
Fluent in English
EU Work Permit
Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement.
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website .
Advanced project management qualification (such as PMI /Prince 2)
Prior experience working for a large company in a matrix environment
Demonstrated ability to energize, develop, and build rapport at all levels within an organization
Locations: Turkey, South Africa, United Arab Emirates, Germany, Egypt, Spain, Finland, United Kingdom, Saudi Arabia, Sweden
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