GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This role is the design lead for a new generation of aviation asset management applications. This role will act as a strategist, facilitator, researcher, designer, and usability expert while balancing business priorities and developing product designs and experiences. Requirements include traveling to customer sites and conducting user research, synthesis, concept design and delivery of the product to meet company platform standards and new user/market needs.
In this role, you will:
Participate in and influence the business-wide discussions relative to the future direction of design and user experience.
Participate in and lead team discussions relative to current user experience projects
Lead research and evaluation of emerging design, technology, industry, and market trends
Lead and conduct design research with internal and external customers and deliver summaries of investigations to internal stakeholders
Synthesize and deliver design work (via wireframes, prototypes, process maps, reports) based on learnings
Bachelor’s Degree in Interaction, Graphic, or Industrial Design preferred or in “STEM” Majors (Science, Technology, Engineering, and Math) or a high school diploma or GED with at least 6-8 years of experience in User Experience/Interaction Design, Design Thinking, and Human-Centered Design
A minimum of 5+ years of professional experience
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Eligibility requirement: Must be willing to travel domestic and internationally for customer research and meetings (expected ~25%)
Uses qualitative and quantitative validation methods effectively, (i.e., usability test, heuristic analysis, user feedback, diary study).
Understands contemporary full stack for web applications. Understands contemporary full stack for mobile applications. Understands typical architecture patterns in enterprise and industrial software (e.g. client-server ERP, cloud-hosted CRM, etc.).
Leads individual interviews/workshop with individual contributors.
Creates research protocols with guidance. Selects appropriate research methods to answer questions and develop holistic understanding of user and customer needs.
Facilitates group understanding of research data; leverages data to derive actionable insights.
Identifies appropriate synthesis techniques to meet the needs of specific business and design situations.
Understands what constitutes a well-defined technical information architecture.
Understands key principles of design thinking, what it is and why it is important. Explores all ideas, regardless of their source.
Demonstrates knowledge of business’ structure (P&Ls) and the interplay of functions to support business goals.
Understands the competitive landscape, regulatory marketing, etc. Articulates clearly the main industry dynamics.
Works to create an understanding of how individual people and things fit within larger structures (like systems or organizations), as well as the relationships between parts of a system and the system as a whole.
Self-starter with confidence to tackle complex, ambiguous problem spaces and develop clear and concise strategies and design concepts
Possess excellent communication and presentation skills to communicate strategies/work to customers and/or internal/external stakeholders
Contribute to high-level strategic decisions with product and executive teams
Creates basic project plans for UX projects or the UX portion of a larger development project.
Continuously measures deliverables of self and team against scheduled commitments. Effectively balances different, competing objectives.
Keeps participants focused on task and end process. Guides participation to include all present; solicits information about absent stakeholders.
Expresses UX and design concepts to collaborators on cross functional teams. Goes beyond merely presenting designs, explains the story of the rationale and benefit of design ideas.
Understands the value of a rigorous and transparent decision-making process.
Directs and mentors others in critical thinking skills. Helps cross-functional teams use critical thinking skills to engage with questions and problems.
Asks questions appropriate needed to translate an abstract problem into a roadmap for identifying solutions. Seeks out processes and ideas that are out of the norm.
Takes initiative to learn new tools and techniques and integrates new methods to drive improved outcomes.
Is open to share and solicit feedback on their designs to continually improve their work and contribute to the greater knowledge of the team.
Nice to have:
Background or some experience in Aviation and/or Airline Operations systems and processes
Experience with B2B/Enterprise applications
Experience with data visualization and designing for complex data architecture systems such as analytics-based applications/services
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