Location(s): Canada ; Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Northwest Territories, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon; Edmonton, Calgary, Fort McMurray
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: Provide product support services and maintenance activities (as required) on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field service engineering.
Essential Responsibilities: Essential Responsibilities Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area. Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer. Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area. Is involved in discussions with other functions and teams about improvement in processes, procedures and ways of working. Contributes to plan of larger unit. Communicates across direct organization. Presents to senior leaders (SPB, EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy. Manage diverse clients in assigned region. Follows frameworks to get through the processes.
Qualifications/Requirements: Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services). Minimum of 3 additional years of experience in Customer Service Management (preferably) and in mining services experience with troubleshooting (using computer systems) and maintaining mechanical, electrical, and hydraulic systems.
Desired Characteristics: Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to influence others and lead small teams. Lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Effective problem identification and solution skills. Proven analytical and organizational ability. Strong electrical and mechanical troubleshooting on mining equipment.
Locations: Canada ; Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Northwest Territories, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon; Edmonton, Calgary, Fort McMurray
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