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Product Service Engineer (m/w)

  • GE Renewable Energy
  • Experienced
  • Posted 12/10/2016 8:20:10 PM
  • 2795456
  • Job Function: Services
  • Business Segment: Renewable Energy OnShore Wind
Location(s): Germany ; Salzbergen

About Us:
Renewable Energy offers its customers solutions for energy production from renewable resources such as wind, solar and biogas. With more than 18,000 installed wind turbines globally, GE Energy provides more than 25,000 megawatt installed capacity of clean and efficient energy. A comprehensive service program supports clients from project development to operation and maintenance, to solutions for network integration and the commercial exploitation of wind energy. In Germany, GE Wind Energy is represented by almost 2,000 wind turbines. The wind turbines are manufactured in Salzbergen, Lower Saxony - GE's European headquarters for renewable energy, where also the European Customer Service and Training Center is located.

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles... people like you.

Role Summary:
Post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request.

Essential Responsibilities:

  • Sustainable increase in the availability of wind turbines on the basis of efficient technical root cause analysis (Apparent cause evaluation), practical development and targeted validation of design improvements
  • Transfer and follow-up of design improvements and retrofits to the Top Issues Team
  • Reduce the implementation times of design improvements
  • Analysis of fault characteristics of the global installed fleet for the early identification of trends to take appropriate corrective actions
  • Intensive technical support and advice when introducing new product generation in fast-growing markets (including in the context of cross-departmental initiatives)
  • Effective collaboration with the Field Service, the Engineering department, the Fleet Performance Engineering and the Statistics group
  • Creation of work instructions and verification of technical wind turbine documentation
  • Handling of Service Now cases to support the services organization


  • Strong technical experience, with significant experience in service / engineering of wind turbines
  • Engineering degree
  • Experience in fault diagnosis of wind turbines, proven knowledge of electro or mechanical technology
  • Excellent expression and communication skills in German and English - spoken and written
  • Successful integration in interdisciplinary and multicultural teams
  • Willingness to travel, flexibility

Desired Characteristics:

  • Six Sigma certified
  • Strong technical experience in controls
  • Wind component design experience


Locations: Germany ; Salzbergen

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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