Italian Speaking Commercial Data Management Specialist
GE Global Operations
Posted 1/24/2017 4:08:41 PM
Business Segment: Global Operations EUR & RCIS
Location(s): Hungary ; Budapest
About Us: GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace.
We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed … so GE Works
Role Summary: The Commercial Shared Services (CSS) is a component of the Global Ops organisation. At CSS we work on tasks that directly impact customers. We provide services to GE sales and service teams that enable them to attract and serve customers faster, with better quality.
Essential Responsibilities: Within the CSS organization the team has been put in place to enable Customer facing employees to spend the maximum of their time with the Client and help them throughout the whole Customer lifecycle. From Customer onboarding through Installed Base Management, preparation of price proposals and service contracts to various sales reporting, the team provides solutions for GE businesses in various domains (fields).
Provide best in class support for the service team all along installed base lifecycle
Record in mainframe systems all activities related to installed base (including FMI) in accordance with internal and external regulations to provide a clean and up to date database
Register all relevant information captured during customer interactions
Act as gatekeeper for building an up to date database. Evaluate and solve discrepancies
Handle partners’ requests, and provide them with the necessary support by interacting with all involved departments
Maintain accurate records in accordance with the business’ Global Quality Procedures
Provides regular and timely reporting
Follow and document promptly all process related changes in the Standard Operating Procedures.
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
University or Colleague degree
Advanced level Italian and English skills
Some working experience
Effective and professional verbal and written communication – both with internal and external customers
Solid critical thinking, ability to act as a gatekeeper
Ability to work with remote teams
Customer service attitude
Detailed-oriented personality and capability to overcome obstacles
We are in the process of transitioning to an improved job application system and in the interim we are operating with two systems. Have your Job ID ready (from the email you received when you applied) to log in and check your application status.
Click the appropriate button. If you don't know your job ID, you can still check your status: use both buttons.