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Italian Speaking Commercial Data Management Specialist

  • GE Global Operations
  • Experienced
  • Posted 1/24/2017 4:08:41 PM
  • 2830034
  • Job Function: Finance
  • Business Segment: Global Operations EUR & RCIS
Location(s): Hungary ; Budapest


About Us:
GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace.

We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed … so GE Works

Role Summary:
The Commercial Shared Services (CSS) is a component of the Global Ops organisation. At CSS we work on tasks that directly impact customers. We provide services to GE sales and service teams that enable them to attract and serve customers faster, with better quality.

Essential Responsibilities:
Within the CSS organization the team has been put in place to enable Customer facing employees to spend the maximum of their time with the Client and help them throughout the whole Customer lifecycle. From Customer onboarding through Installed Base Management, preparation of price proposals and service contracts to various sales reporting, the team provides solutions for GE businesses in various domains (fields).

  • Provide best in class support for the service team all along installed base lifecycle
  • Record in mainframe systems all activities related to installed base (including FMI) in accordance with internal and external regulations to provide a clean and up to date database
  • Register all relevant information captured during customer interactions
  • Act as gatekeeper for building an up to date database. Evaluate and solve discrepancies
  • Handle partners’ requests, and provide them with the necessary support by interacting with all involved departments
  • Maintain accurate records in accordance with the business’ Global Quality Procedures
  • Provides regular and timely reporting
  • Follow and document promptly all process related changes in the Standard Operating Procedures.
  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification


Qualifications/Requirements:

  • University or Colleague degree
  • Advanced level Italian and English skills
  • Some working experience
  • Effective and professional verbal and written communication – both with internal and external customers
  • Solid critical thinking, ability to act as a gatekeeper
  • Ability to work with remote teams
  • Customer service attitude
  • Detailed-oriented personality and capability to overcome obstacles
  • Analytical mindset
  • Reporting skills
  • Proficient IT skills including Excel and Outlook


Desired Characteristics:

  • SSCHU


Locations: Hungary ; Budapest

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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