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Role Summary: The Field Service Representative (FSR) performs installation and startup of Filtration, Softening, chemical feed. De-Oxygenation, Reverse Osmosis, UV, Electro deionization, Demineralization and other customized water purification equipment and applications. Also provides support of Mobile Water and B.O.O. (Build, Own, and Operate) field operation and maintenance.
Essential Responsibilities: As the Field Service Representative, you will:
Lead on-site project management (start-up and commissioning), troubleshooting and issue resolution
Consult with Project Manager, customer management and technical counterparts including communications with other FSRs, Field managers, Environmental Health and Safety, sales, engineering, logistics, outside contractors and plant operators regarding scheduling, operations, and equipment
Document equipment startup, issues and update system documents and drawings. Follow and update Forms, work instructions, Short Duration Safety Plan, Site safety assessment
Develop and conduct Customer training
Work with PLC controls, understands water process treatment design, and repairs pumps, maintenance, calibrations, instruments and control panels
Write work procedures, Job Safety Analysis, maintenance/repair schedules
Ensure compliance of Deliverables, including volume and quality per the customer’s contract specifications
Clean In Place, chemical handling, PVC repair, cut / glue up to, but not limited to 6" PVC, valve change outs, backwashing, air scrubbing, sluicing, chemical drum / tote change outs, filter bag and cartridge filter replacements, O membrane replacements, basic electrical troubleshooting, etc
Perform water analysis and collect samples for preparation, labeling and shipment to designated laboratory for analysis
Maintain inventory of spare parts and adequate supply of chemicals and replacement parts
Have the ability to track usage, anticipate peek needs and balance inventory levels including inventory reconciliation and reordering
Perform B.O.O. (Build, Own, and Operate) field operation and maintenance of Filtration, Softening, De-Oxygenation, Reverse Osmosis, UV, Electro deionization, Demineralization and other customized water purification equipment and applications
High School Diploma / GED / Home School Certification OR international equivalent to High School Diploma
Minimum of 2 years of experience in the water industry or in a related field (OR a minimum of 4 years training (college, military, vocational / technical school)
Ability and willingness to travel extensively
Ability and willingness frequent lifting and other manual work
Ability and willingness to be on Call, with 24/7 immediate response 365 days / year
To the extent that you are applying for a position that requires you to operate a GE owned / leased or rented vehicle for company business, you must be willing to submit to a check of your driving record
Ability to gain access to a Nuclear power facility (where applicable)
Proficiency in the Microsoft Office Suite (Power Point, Word, Excel) and ability to learn company and site specific computer applications
Minimum of 2 years Field Service experience – in Water or related field
College or Technical / Trade School Degree in Engineering / Technical field and / or equivalent work experience in the industry
Has familiarity with water treatment processes and applications
Has strong communication (written and oral)
Has strong interpersonal skills
Is customer focused; customer service and results oriented
Has strong analytical skills and Business Acumen
Is a team player with the ability to takes initiative
PLEASE NOTE: Texas is the preferred location, however other U.S. locations may be considered
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