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Role Summary: Lead strategic quality initiatives for the Bently Nevada business to improve product quality while driving down cost of failure.
Essential Responsibilities: In the role of Product Quality Engineer - Software & Services you will:
Maintain site ISO 9001 certification with focus on the Quality Management System (QMS) vitality and effectiveness o Drive QMS procedural compliance while leveraging a common QMS across GE Digital Solutions o Identify and manage internal audit plan for responsible sites and support external agency / customer audits o Audit departments to the QMS, to verify procedure validity, functional compliance, and discover improvement opportunities
Develop and deploy effective Quality Metrics to facility o Consolidate various quality data (CIR, TNPS, QMS) to manage metrics on regular basis for staff reporting and in order to identify areas for continuous improvement activities (NCA / RCA projects) o Work with finance to report accurate Cost of Quality data o Provide business case analyses to drive further product quality investments
Continuous Improvement o Lead Cross Functional Root Cause Analysis on customer issues, non-conformances, and detractor issues o Facilitate Corrective and Preventive Actions. Mentor others on proper application of CI tools o Assist in developing, facilitating and reviewing LEAN or shop floor quality projects o Leverage Lean Six Sigma and Change Acceleration Process to facilitate process and organizational improvements
Customer Focus o Monitor customer returns and promote timely execution of customer return process o Work with cross-function teams to provide analysis reports for internal and external customers o Facilitate process for generating and distributing Technical Information Letters, Field Notices, and Product Update notices to internal and external customers
Bachelor’s Degree in Engineering or Business Management from an accredited college or university
Minimum 5 years of experience in quality or engineering
Green Belt certified (GE Employee only)
Clear Thinker – Ability to translate complex problems into clear, auditable requirements
Strong verbal and written Communication Skills and Influencing Skills
Strong quantitative and analytical / statistical skills / computer skills
Demonstrated self-starter, ability to perform effectively with minimal oversight
Strong competence in SAP and other IT tools
Strong facilitation skills
Black Belt / Master Black Belt Certified (GE employees only)
RCA Trained or Certified
Lead Auditor Trained or Certified
Strong knowledge of quality systems, especially ISO 9001, ISO14001, ISO17025. Extensive experience with internal or external quality system audits
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