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Customer Fullfillment Manager

  • GE Power
  • Experienced
  • Posted 1/24/2017 4:08:37 PM
  • 2829376
  • Job Function: Services
  • Business Segment: Power Power Services
Location(s): China ; JiangSu; Suzhou, Jiaxing, Shanghai

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Customer Fulfillment Manager responsible for fulfillment of maintenance contract for a power plant customer in Middle-West sub-region of China

Essential Responsibilities:
• Function as the primary contact point of assigned customer and be responsible for the contracts execution and customer management, provide field administrative support, assure timely resolution of customer issues and be responsible for customer satisfaction by coordinating internal GE organization;
• Respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for new and extra work proposals development and contracts negotiation;
• Manage the shipment of new and repaired parts and oversee the performance of field services for the success of scheduled maintenance, manage new unit warranty and coordinate CM&U project implementation of assigned contract equipment;
• Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts, conduct financial pacing/cost classification properly;
• Develop and implement business operations plans to achieve contract profitability & work scoping, implement Operation & Fulfillment Five (5) Metrics and assist in the establishment of productivity goals by contract;
• Manage the operation review process, critical field service system (OFS and PGS Portal) and profitability metrics for assigned contracts;

• BSME/BSEE or equivalent is the essential;
• 5-10 years of power generation experience is required;
• F class heavy duty gas turbines and controls system experience is advantage;
• Customer focused: Excellent communication, presentation, interpersonal skill;
• Affluent knowledge of commercial, finance, legal and related regulations and law;
• Proficiency in English and in computer application skills;
• Six Sigma certified is preferred

Desired Characteristics:
• A good teamwork leader in a dynamic, energetic and complex environment, equipped with quick learning capability and well ownership;
• Be self-motivated and able to work under high pressure and constraint time, committed and process oriented;
• Ability to work multiple project simultaneously and effectively in a cross-functional team

Locations: China ; JiangSu; Suzhou, Jiaxing, Shanghai

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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