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Customer Service Representative - Export

  • Current & GE Lighting
  • Experienced
  • Posted 1/24/2017 4:07:36 PM
  • 2809497
  • Job Function: Customer Service
  • Business Segment: Current & Lighting Current Powered by GE
Location(s): United States ; Virginia; Glen Allen


About Us:

Current is a first-of-its-kind energy company designed to meet the unique needs of a wide range of Commercial & Industrial, municipal and utility customers. It brings together capabilities including LED lighting, Solar, Energy Storage, and electric vehicle charging stations, along with new financing and software solutions to offer integrated energy solutions aimed at delivering increased reliability, efficiency and profitability.

Join us and you’ll find yourself in a dynamic atmosphere working with the most talented people in the industry in an open, developmental environment with abundant opportunities to learn, grow and advance within the organization.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Current powered by GE national customer service team is focused on providing excellent customer service to all customer, distributors, agents, and internal sales team members. This role will work closely with the Export side of the business ensuring all product shipped in or out of the country is handled and documented properly.

Essential Responsibilities:

In addition you will :


  • Serve as the primary point of contact for customers within a defined geography
  • Responsible for handling all Inquiry to Order, Order to Remittance requests from customer base, including price and availability, stock check, back order assistance, system user set ups, order tracking, claims, order expedites, and Returned Goods Authorization
  • Take ownership of delivery schedule issues and coordinate directly with supply chain for schedule improvements and manual reallocations when needed
  • Resolve all shipping discrepancies, including late shipments, damaged shipments, and incorrect shipments
  • Provide schedule dates for shipments and availability requests
  • Effectively communicate to customers and notify sales team of any potential commercial issues
  • Use data to identify productivity improvement opportunities via e-tools
  • Act as EliteNet expert on benefits, capabilities, functionality, and limitations
  • Fulfill cross-reference requests from Sales to Current products from competitive product codes, competitive product descriptions, and / or limited descriptive data
  • Handle all Export specific job duties

    Qualifications/Requirements:

  • Bachelor's degree from an accredited university or college (or High School Diploma / GED with a minimum of 3 years inside sales or sales support experience)
  • Experience using a CRM tool

    ELIGIBILITY REQUIREMENTS :


  • Ability to work any of the three shifts depending on assigned geography (Shifts are for 8 hours and range from 7am-8pm)
  • Overtime required occasionally
  • Must be rated fully satisfactory in all metrics {including attendance (Internal candidates only)}

    Desired Characteristics:

  • Export customer service experience preferred
  • SAP experience preferred
  • Outstanding oral and written communication skills
  • Strong technical aptitude and proven ability to sell a technical solution
  • Ability to work with little direction
  • Proven success within a team environment

    GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

    Locations: United States ; Virginia; Glen Allen

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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