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Role Summary: Responsible for supporting production personnel by resourcefully achieving delivery schedules, training personnel, and surpassing quality and efficiency standards. This collaborative leader will lead approximately 40 technicians, who are responsible for the repair and refurbishment of ultrasound probes.
Essential Responsibilities: 1. Responsible for the safety performance of employees and serves as a role model. Leads efforts that promote a safe work culture. Identifies and corrects safety hazards and unsafe acts. Confronts unsafe acts and takes timely and appropriate action. Has daily contact with employees regarding safety. 2. Responsible for overall performance to include productivity, quality, efficiency, cost control. Establishes priorities and encourages continuous improvement following root cause analyses to solve problems. Identifies needs and measures items that impact productivity. Ensures the collection and right reporting of performance KPIs. 3. Enforces and administers consistent application of all company policies. Ensures the team works to standards. Participates in the selection process and the development of new employees. 4. Directs, coaches and trains employees to improve skills, and to stimulate individual growth in relation to achievement of objectives. 5. Collaboratively lead the transfer of probe repair operations from Golden, CO to Oak Creek, WI. 6. Engage supporting team members to establish root causes of productivity or product inadequacies, and collaboratively find solutions that improve and prevent re -occurrence. 7. Lead the Lean design and development of probe repair production line layout execution. 8. Solve customer service issues efficiently while controlling costs. 9. Responsible for the safe, efficient, timely, and economical repair, storage, and delivery of healthcare equipment in compliance with government regulations. 10. Responsible for the availability of spare parts inventory to ensure timely fulfillment of customer orders, warranty, and repair requirements. 11. Implement Lean manufacturing processes throughout repair operations. 12. Work closely with the product technical support and call center teams to maintain high customer satisfaction. 13. Run, update, publish, and present routine operational reports. 14. Develop and implement simple and standardized front-end tools and processes to create a customer delight experience. 15. Establish and monitor customer-centric metrics for the repair center. 16. Understand and communicate customer expectations, ensuring all products meet customer specifications, standards, and requirements. 17. Ensure timely and accurate production schedules to meet or exceed delivery commitments. 18. Ensure operational procedures exist and are followed to product specifications and quality metrics are met to meet customer commitments. 19. Facilitate a culture of continuous learners to maintain, improve, and/or develop customer relationships.
Qualifications/Requirements: Quality Specific: 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 2. Complete all planned Quality & Compliance training within prescribed deadlines. 3. Identify and report any quality or compliance concerns and take immediate corrective action as required.
Other Requirements: 1. Bachelor’s Degree, preferably in Supply Chain Management, Business, or Engineering, and a minimum of three years of manufacturing and leadership experience. 2. Ability to champion large scale organizational changes and obtain the necessary buy-in and support to execute. 3. Strong coaching skills. 4. Experience leading large teams responsible for front-line customer support. 5. Strong project management skills. 6. Ability to identify and define problems and successfully implement solutions. 7. Demonstrated ability to successfully lead process changes. 8. Effective interpersonal and communication skills. 9. Proficiency in Microsoft Office applications (particularly, Excel and PowerPoint). 10. Understanding of supply chain management in JIT environments. 11. Demonstrated success with Lean and/or Six Sigma projects. 12. Expertise with Capacity Planning. 13. Experience in electronics production environment. 14. Demonstrated leadership experience in a high-tech, fast paced manufacturing environment. 15. Project management experience.
Desired Characteristics: 1. MBA or master's degree in Supply Chain Management, Business, or Engineering. 2. Green Belt or Black Belt Certification or substantial demonstrated process improvement experience. 3. Prior experience leading significant improvements in customer satisfaction levels. 4. Experience in a Repair Center with a proven track record.
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