Location(s): Brazil, Mexico; Rio de Janeiro, Campinas, Mexico City
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: All resources, and logistics required to perform services and maintenance activities on customers' site. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service, manage maintenance facilities and field services. Responsible for project operations and programs support including standardization, quality management, document management, methods creation and maintenance, process improvement and tools for the PM function.
Coordinate resources to achieve goals with a timely and cost-effective strategy.
Lead and assist in daily operations.
Develop, coordinate, lead, and execute daily production plans and coordinate consistent and effective field jobs
Responsible for project operations and programs support including standardization, quality management, document management, methods creation and maintenance, process improvement and tools for the project management function.
Supervisory roles that provide direct or indirect leadership for overall services & projects operation, including leadership for operations in which activities are centralized shared resources to execute customer projects and/or project monitoring activities.
The Latam Digital Solutions Operations leadership role is responsible for leading the entire resources dedicated for the region, including field services and contract fulfillment managers to drive growth and improve customer satisfaction, work closely with the commercial & sales leaders to drive the account strategy.
Responsible for entire operating plan of this customer including commitment, orders, revenue, CM, cash and leading the team to define entitlement & identify areas to penetrate and grow profitability.
Clear understanding of customer’s business model and how GE’s products and services develop and deliver added value to this customer.
Build and deepen customer relationships and communication at all levels.
Lead multi-functional team to drive customer satisfaction and growth (quality, engineering, project management…)
Understands and translates customer long term needs in opportunities for GE growth … influencing investment strategy, while account is shaping future priorities, acting as a valued business consultant.
Drive Quality & Issue resolution through P&L and functional teams.
Drive joint technology and development programs that would drive a stronger customer relationship and sustained profitable growth for GE and benefit for the customer.
Actively participate in community events with the customer.
Is involved in discussions with other disciplines about future developments and consequences for the business unit.
Major contribution to the strategic plan of higher unit.
Presents to top leadership in the business solutions on technical discipline and business solutions.
Works with cross business teams.
Important business unit clients.
Engages in complex long-term processes with important clients.
Bachelor's degree from an accredited university or college.
Minimum of 10 years of experience in General Operations Support & Execution roles.
Established project management skills.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs.
Fluent in Portuguese & English or Spanish and English
Locations: Brazil, Mexico; Rio de Janeiro, Campinas, Mexico City
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