Location(s): United States ; Texas, Arizona, California; Berkeley, San Francisco, Phoenix, Dallas
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: As a Radiopharmacy Region Service Engineer, you provide daily support to GE Healthcare field engineers and direct to customers. You will also provide service at customer sites for the North American customer base. On-site service includes equipment installation, GE-initiated field modifications (FMI's), Preventative Maintenance (PM's), and emergency corrective actions when needed.
*Candidate can live anywhere within the southwest region
Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment.
Completing Preventative Maintenance and Field Modification Instruction.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety, and/or other applicable regulatory requirements.
Managing vendors service delivery processes in compliance with GE Healthcare policies.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
Working as a member of the local team to provide efficient and cost effective service delivery to all accounts with assigned area.
May include training of clinical staff on designated equipment.
Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multi-functional system fixes.
May take on additional responsibilities within local area as needed
Quality Specific Goals:
1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
2. Complete all planned Quality & Compliance training within the defined deadlines
3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
5. Ensure timely dispatch closure (if applicable)
6. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable)
7. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
•Bachelor's degree in mechanical or electrical engineering or equivalent experience. <div>
•Ability to understand and follow mechanical schematics and electrical wiring diagrams. </div><div>
•Strong interpersonal and communication skills, ability to work with teams and customers. </div><div>
•Willing and able to travel 60-70%, mostly in the North America, but the job will include global customer locations in support
of critical escalations. </div><div>
•Flexible work hours required: includes overnight online center support shifts and weekend service at customer sites on a rotating
•Willing to complete standard employment screening: U.S. work authorization, drug testing, driving record for field roles, GE background check and government
background check if working on government contracts now or in the
•The right candidate will bring expertise, positive energy, and a commitment to improving our customer experience and our service processes every day.
3+ years of experience operating and servicing cyclotrons is a requirement.
3+ years experience working in a service capacity with direct customer interaction
Strong process skills and quality of work focus
Locations: United States ; Texas, Arizona, California; Berkeley, San Francisco, Phoenix, Dallas
We are in the process of transitioning to an improved job application system and in the interim we are operating with two systems. Have your Job ID ready (from the email you received when you applied) to log in and check your application status.
Click the appropriate button. If you don't know your job ID, you can still check your status: use both buttons.