About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Customer Fulfillment Manager (CFM) is responsible to place timely demands into fulfillment systems and insure delivery of parts, tools and necessary services supporting outages. The CFM is an integral part of the team supporting assigned service agreements, plants and customers. This team will demonstrate accountability for functional, business, and broad company objectives within Power Services.
Essential Responsibilities: As the Customer Fulfillment Manager, you will:
Manage Contractual Services (CS) inventory
Own financial pacing, cost classification, billing and collections for assigned customer portfolio
Be responsible for outage material planning and logistics
Manage project controls for outages within assigned customer base
Lead outage demand placement including parts requests, repair scheduling, and FE resourcing
Prepare margin reviews for CSA agreements within assigned customer portfolio
Submit Customer Issue Resolution (CIR) workflows for any identified fulfillment shortfalls
Update and maintain input in the Field Service Portal (FSP), including the Oracle Field Services (OFS) system
Support CSL as needed in customer communication, completion of outage and customer relationship deliverables
Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a customer support, operations or forecasting position)
Minimum of 3 years of experience in a customer support, operations or forecasting role
Knowledge & experience within the power industry
Domain knowledge of field services requirements for GE Heavy Duty Gas Turbines and Steam Turbines
Knowledge of Contractual Service Agreements
Knowledge and experience in legacy Alstom systems
Strong quality background, with Black Belt certification
Knowledge of ERP systems (SAP / Oracle)
Proficient in IT systems with ability to learn and adapt to new systems quickly
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