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Role Summary: Reporting to the Customer Service Leader, the Outage Manager is responsible for preparation, planning, leading execution, and close out of complex planned / emergent Outage events for gas turbine, steam turbine and generator under Service agreements while developing the business strategy for field fulfillment excellence in Power Services North America.
Essential Responsibilities: As the Outage Manager, you will:
Manage complex outage event preparation (Planned / Emergent / Upgrade) from start to finish, including outage schedule development, TFA / craft labor / tooling / cost planning, customer management - pre / post outage meetings, mobilization planning, JCE execution, and event close out
Project manage onsite execution with large teams during assigned outages, ensuring Fulfillment - 5 goals & requirements are met at all times, manage on job cost tracking, productivity, while managing execution risk / FMEA and any NU / Service warranty
Drive improvement of vendor / sourcing cost, on-time delivery, outage cost & productivity / P6.0 implementation, effectively update and maintain accurate CDS / tracking files, control man hour cost and pacing
Lead project quotation development including work scope, site condition check, preliminary safety and risk analysis to identify potential issues or obstacles and to minimize cost impact for site execution
Support customer operations team during shut-down, start-up, running and performance testing of turbine, generator & auxiliary systems
Ensure proper execution documentation is prepared, used, reviewed, stored and delivered including QCPs, Field Procedures, Quality Procedures, OneEHS, FME and Customer Outage Reports
Work with web systems applications such as Oracle Field Services, Field Services Portal, and PGS Portal for proper allocation, preparation, planning and forecasting on labor, tooling, vendor management
Respond to forced outages / emergency promptly, be on site when needed, investigate / escalate site issues to restore the units to operating conditions in a timely manner
Support Service Director, Customer Service Leader & ITO on technical & project communication to customer staff with respect to unit maintenance, operations, performance, new technology and new products
Actively work to improve and optimize existing processes and look for simplification opportunities
Bachelor's Degree in Science / Business / Engineering (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry)
Minimum of 5 years of experience of turbine, generator & auxiliary system installation, maintenance or manufacturing/ repair processes
Strong Project Management skills
Domain knowledge of field services requirements for GE Heavy Duty Gas Turbines and Steam Turbines
Field Engineering or Technical Field Advisor experience
PC proficiency, web applications including advanced Excel skills
Able to interface effectively with all levels of the organization and external customers
Demonstrated verbal and written communication skills
A good team leader in dynamic, energetic and complex customer site environments, equipped with quick learning capability and ownership
Be self-motivated, confident and able to work under high pressure and constraint time, committed and process oriented
Good communication skills, able to influence stakeholders to deliver customer & business needs
Ability to work multiple project simultaneously and effectively in a cross-functional team
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